Web Applications

Stellar Support Services — Complete Virtual Assistant Business Platform

A comprehensive virtual assistant business management platform combining client relationship management, task tracking, invoicing, document management, messaging, and content management — featuring dual interfaces for administrative operations and client self-service.

Client Stellar Support Services

Industry Virtual Assistant / Business Support Services

Completed Jan 2026

Category Web Applications

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Stellar Support Services — Complete Virtual Assistant Business Platform

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The Challenge

Problem solved

Stellar Support Services was managing clients, tasks, invoices, and communication across multiple disconnected tools — spreadsheets for client tracking, email for communication, separate invoicing software, and manual time tracking. This fragmented approach led to missed follow-ups, billing errors, and poor visibility into business operations. They needed a unified platform to streamline operations and provide clients with transparency into their services.

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The Brief

Project goals

Build a dual-interface platform: (1) administrative dashboard with client management, task management with Kanban board, invoice generation and payment tracking, document management, messaging center, comprehensive reporting, system settings, user management with role-based access, content management, and calendar scheduling; (2) client portal with task submission and tracking, invoice viewing, document access, messaging, hours usage monitoring, and profile management.

What We Built

Features implemented

Client Management

Comprehensive client relationship management with detailed profiles, service packages, hours allocation, and complete activity history.

Task Management

Full task management with list view and Kanban board, priority levels, status workflow, task categories, assignment, due dates, comments, attachments, and time tracking.

Invoice & Payment Management

Professional invoice generation with line items, payment tracking, multiple payment methods, PDF download, and comprehensive billing history.

Document Management

Secure file storage and sharing with categories, client-specific access control, and document access tracking for audit purposes.

Messaging Center

Secure internal communication channel between administrators and clients with conversation threading, file attachments, and conversation types (general, task, invoice, support, feedback).

Client Portal

Client self-service portal with dashboard, task submission and tracking, invoice viewing and payment, document access, messaging, hours usage monitoring, and profile management.

Reports & Analytics

Comprehensive reporting suite including revenue analysis, task performance, client activity, hours summary, consultation analytics, and referral statistics with export capabilities.

Content Management System

Full CMS for homepage content (hero section, features, statistics), about page, services management, packages & pricing, testimonials, success stories, footer content, custom pages, and media library.

Calendar & Scheduling

Consultation booking management with month/week/day/agenda views, availability settings, blocked dates, and booking confirmation/cancellation.

User Management

Role-based access control with multiple permission levels (super admin, admin, manager, staff) and secure authentication.

The Outcome

Results achieved

Complete business management platform delivered with role-based access control. Client operations now flow through a single system. Task tracking provides real-time visibility into workload and progress. Invoicing and payment tracking streamlined billing operations. Clients have 24/7 access to their account information, tasks, invoices, and documents. Administrative efficiency improved significantly.

Engineering